Frequently Asked Questions
What is Included in a Membership?
When you purchase a membership, you will get instant access to my complete library of PDF patterns that you can download, save, print and keep forever. You can also search and filter through the Pattern Library and add patterns to your “Favorites” page. New patterns are added regularly!
Watch this 1 min video for a quick walkthrough of how it works:
How Do I Download Patterns?
Once you become a member, you will be able to download any pattern(s) in the Pattern Library Simply click the “Download” link below the pattern you wish to download.
Please note that if you are on a mobile device, you will need to access the site through Chrome or Safari in order to save files to your device. The Google app doesn’t allow you to save downloads (choose Open in Chrome or Safari to save).
- Ensure you are logged in and have a current membership – otherwise, you will not be able to download and will be redirected to a page where you either need to login or become a member.
- How to download your pattern(s) depends on the browser and device you are using. Here is a general guide on how to download.
You can also save patterns to your Favorites page by clicking on the heart icon (this feature is only available to members).
Is There a Commitment Required?
You can cancel your membership anytime. There is no monthly or annual commitment. Just ensure you cancel your subscription prior to your membership renewal date.
What Happens When I Cancel?
When you cancel your membership, you won’t be charged on your membership renewal date. You will have access to download patterns until your membership renewal date. Once your membership has expired, you will no longer be able to download patterns.
How Do I Stop/Cancel My Membership?
To stop/cancel your membership, login into your account and under “Subscriptions” click Cancel. Your membership will be stopped and you won’t be charged again. If you want to become a member again, you can do so by signing up here. Note the price may be different when you sign up again.
How Do I Make Changes to My Account?
Login to your account. There you can:
- Update or change your method of payment such as credit card number and/or expiration date -> Click the “Subscriptions” tab then click “Update.”
- Switch to either a monthly or annual plan -> Click the “Subscriptions” tab then click “Change Plan.”
- See your membership renewal date (this is when you will be charged again unless you cancel) -> Click “Subscriptions” and it’s listed under Subscription.
- View past payments -> Click the “Payments” tab.
- Logout from your account > Click the “Logout” tab.
- Change your password -> Scroll to the bottom of this page.
What is your Refund Policy?
Due to the nature of digital downloads, as per our refund policy, all sales are final. Any monthly or annual payments that have already been made cannot be refunded unless required under your country’s consumer law or other relevant consumer protection law. If you are not 100% satisfied with your membership, please contact me.
What Payment Options Are Available?
Payment options include credit cards, Google Pay and Apple Pay. Payments are processed via Stripe, which provides a 100% safe and secure payment processing over a secure and encrypted SSL connection.
How Do I Print Patterns?
How to print patterns depends on the browser and device you are using. Here is a general guide on how to print.
Are Your Patterns in US or UK Terminology?
All my patterns are written using standard US crochet terminology.
Do You Offer Left-Handed Patterns?
All my patterns are written for right-handed crochet.
Can I Sell Items Made from Your Patterns?
Yes, absolutely! Please include a link and reference jototheworld.com. Please do not use any images. I’d love to see what you make! Please email me with pics or tag @jototheworldcreations in your posts. Thank you!
Can I Use a Different Size Hook or Yarn?
All my patterns are designed and tested with the yarn size/type and hook that is listed in the pattern. You are welcome to try something else but the size, overall look/feel of your finished item and the amount of yarn required may be different.
I Can't Find the Recommended Yarn
Every pattern is designed and tested with the yarn and/or yarn weight mentioned in the pattern. If you are looking for a substitute, you can use this Yarn Substitution Tool to find an alternative.
I Have Another Question...
Please contact me and I would be happy to answer any other questions you may have.
